Frequently Asked Questions

Once your order has been placed the courier will deliver it within 72 hours.

We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging. 

Yes, you can! You can ship our products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.   

*Please note: As we use external fullfilment partners, we are unable to include messages in the package - sorry!  

Our comfort consultants are available Contact button or a message on instagram 24/7 so you can expect to receive a reply within 24 hours. 

Message us and we’ll get back to you as soon as we can.  

Something not quite right with your order? Don’t worry, our customer service team is ready to help. message us on instagram and advise us of your issue. We’ll be happy to resolve any issues as quickly as possible.