Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info.nksha.ae@gmail.com. 

Once your return request is accepted, we will share the return instructions with you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info.nksha.ae@gmail.com.

Damages and issues
Please inspect your order once received and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and help resolve it.

Exceptions / non-returnable items
Certain items cannot be returned, including custom orders, personalized items, worn items, used items, or items without their original packaging and tags.

We also cannot accept returns on sale items.

Exchanges
The fastest way to exchange an item is to return the item you have. Once the return is accepted, you can place a new order for the item you want.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info.nksha.ae@gmail.com.